What We Do
General Consulting and Advisory
Our foundational service, driven by the expertise and experience of our Founder, David Ginsberg. His 30+ years working in retail as a CEO, COO, Merchandise and Marketing Director, Operations Director and Head of Buying with some of the largest local and global retail brands has equipped him very well to consult and advise on just about any retail challenge or question.
Add on the past 14 years leading Retail Growth Concepts to successfully work with and advise over 400 retail industry clients and David’s knowledge and experience are second to none.
Specialising in Retail Strategy, Category Management, Transformation and Change Programs, Merchandising and Marketing, Retailer & Supplier Collaboration (JBP’s), Concept Store Development and Delivery, Operations Management and Supply Chain Management.
Add on the past 14 years leading Retail Growth Concepts to successfully work with and advise over 400 retail industry clients and David’s knowledge and experience are second to none.
Specialising in Retail Strategy, Category Management, Transformation and Change Programs, Merchandising and Marketing, Retailer & Supplier Collaboration (JBP’s), Concept Store Development and Delivery, Operations Management and Supply Chain Management.
Make contact with David today to discuss how he could add enormous value and fast track your business growth ambitions.
Call David on +61 (0) 419 508 085 or email us at hello@retailgrowthconcepts.com.au
Category Management Reset®
Category Management like most other things in the retail environment has evolved dramatically in the past decade and shows no signs of slowing down. Driven globally by new cutting-edge process, technology, tools, and thought leadership to better understanding customer and consumer insights, space optimisation, shopping behaviours, and range analysis to name a few.
Our experience with numerous Australian clients has shown that Category Management capability and depth of application is lacking. Often when it is applied, old and out-of-date thinking and tools are being used which results in inefficiencies and less than optimal category and business performance.
This was our driver for developing Category Management Reset®. We saw a need to support our clients by rapidly and cost effectively overhauling and resetting their outdated Buying or Category Management functions. So how does the Category Management Reset® work?
Our experience with numerous Australian clients has shown that Category Management capability and depth of application is lacking. Often when it is applied, old and out-of-date thinking and tools are being used which results in inefficiencies and less than optimal category and business performance.
This was our driver for developing Category Management Reset®. We saw a need to support our clients by rapidly and cost effectively overhauling and resetting their outdated Buying or Category Management functions. So how does the Category Management Reset® work?
Step 1: A meeting between Retail Growth Concepts and the client’s key decision makers to Set and Agree Expectations, Goals and Next Steps.
Step 2: A rapid and Comprehensive Audit of the current Buying/Category Management function using our tried and tested auditing template and tools. Completed in 2-3 weeks this includes one on one interviews, review of existing category plans, planning process, category roles, insights (customer, consumer & market) application in decision making, category economics and category analysis (range, pricing, promotion, voice of store, merchandise and space, suppliers and own brand implications).
Step 3: A Detailed Action Orientated Report that highlights what’s working and what’s not when benchmarking the audit findings against our experience and observations of local and global Category Management best practices. This report will include clear and actionable recommendations to fast track your Category Management Reset®.
Step 4: Implementation and Reset Plan, begin to activate the recommendations detailed in the report noted above. These will be divided in immediate ‘Make The Most’ activities, slightly longer term ‘Get New Business’ activities and longer term ‘Break New Ground’ activities
Step 5: Using our tools and templates to fast track this step, develop a Category Planning Playbook, the Playbook details your overall end to end category planning process. It ensures consistency of approach for the current team and also should people move on, new team members have a clear and consistent category planning approach to follow.
Step 6: Market or Supplier Communication, it’s important that you engage with your broader supplier partners on this reset journey. At this point we recommend some form of broader supplier communication or conference session to update them on your category reset journey.
Step 7: Annual Planning Review is locked in with a clear embedded process non negotiables. You have done ALL the work to reset your Category Management approach, you don’t want it to unwind due to a lack of time or focus. Having clear embedded dates and process accountability is crucial and this is what this final and important step will ensure.
David Ginsberg our Founder and Managing Director is a Category Management expert and has personally overseen and led dozens of successful Category Management Reset® programs.
Make contact with David today to discuss how he could support and lead your Category Management Reset®
Step 2: A rapid and Comprehensive Audit of the current Buying/Category Management function using our tried and tested auditing template and tools. Completed in 2-3 weeks this includes one on one interviews, review of existing category plans, planning process, category roles, insights (customer, consumer & market) application in decision making, category economics and category analysis (range, pricing, promotion, voice of store, merchandise and space, suppliers and own brand implications).
Step 3: A Detailed Action Orientated Report that highlights what’s working and what’s not when benchmarking the audit findings against our experience and observations of local and global Category Management best practices. This report will include clear and actionable recommendations to fast track your Category Management Reset®.
Step 4: Implementation and Reset Plan, begin to activate the recommendations detailed in the report noted above. These will be divided in immediate ‘Make The Most’ activities, slightly longer term ‘Get New Business’ activities and longer term ‘Break New Ground’ activities
Step 5: Using our tools and templates to fast track this step, develop a Category Planning Playbook, the Playbook details your overall end to end category planning process. It ensures consistency of approach for the current team and also should people move on, new team members have a clear and consistent category planning approach to follow.
Step 6: Market or Supplier Communication, it’s important that you engage with your broader supplier partners on this reset journey. At this point we recommend some form of broader supplier communication or conference session to update them on your category reset journey.
Step 7: Annual Planning Review is locked in with a clear embedded process non negotiables. You have done ALL the work to reset your Category Management approach, you don’t want it to unwind due to a lack of time or focus. Having clear embedded dates and process accountability is crucial and this is what this final and important step will ensure.
David Ginsberg our Founder and Managing Director is a Category Management expert and has personally overseen and led dozens of successful Category Management Reset® programs.
Make contact with David today to discuss how he could support and lead your Category Management Reset®
Call David on +61 (0) 419 508 085 or email us at hello@retailgrowthconcepts.com.au
Retail Reset®
We are all very aware of the serious impacts inflicted on the economy and people’s lives by the Covid19 pandemic. Hit particularly hard are small to medium sized retail businesses. Whether located in shopping centres, city centres or local strip malls, many of these businesses often independently owned lacked the knowledge, resources and scale to effectively pivot and adapt their offering. A few thrived, many closed and many more are still trading in an environment that has in just a few years changed dramatically.
After supporting a number of clients who were facing such challenges, we identified the need for a dedicated program, Retail Reset® was born.
Retail Reset® is a short and targeted program designed to support small to medium sized retailers recover from the impacts of Covid19 and thrive in the post pandemic trading environment.
After supporting a number of clients who were facing such challenges, we identified the need for a dedicated program, Retail Reset® was born.
Retail Reset® is a short and targeted program designed to support small to medium sized retailers recover from the impacts of Covid19 and thrive in the post pandemic trading environment.
So how does Retail Reset® work?
Step 1: A business audit and diagnostic that specifically identifies and highlights the retailer’s key deficiencies and opportunities in a post Covid 19 trading environment.
Step 2: Immediate coaching and advisory supportc based on the diagnostic findings.
Step 3: A benchmark of the audit and diagnostic findings against our unique global and local market database and extensive client insights. We provide the small to medium retailer with resources and scale that will support an optimal plan and breakthrough retailer growth outcomes.
Step 4: A completed copy of the audit and diagnostic plan forwarded to the retailer within 5 business days. Importantly this includes clear recommendations and actions to follow aligned to the resources and capability of the individual business.
Step 5: Free access to the Retail Growth Concepts suite of business resources which have been developed at a cost of over AUD$100,000, these resources include:
Step 1: A business audit and diagnostic that specifically identifies and highlights the retailer’s key deficiencies and opportunities in a post Covid 19 trading environment.
Step 2: Immediate coaching and advisory supportc based on the diagnostic findings.
Step 3: A benchmark of the audit and diagnostic findings against our unique global and local market database and extensive client insights. We provide the small to medium retailer with resources and scale that will support an optimal plan and breakthrough retailer growth outcomes.
Step 4: A completed copy of the audit and diagnostic plan forwarded to the retailer within 5 business days. Importantly this includes clear recommendations and actions to follow aligned to the resources and capability of the individual business.
Step 5: Free access to the Retail Growth Concepts suite of business resources which have been developed at a cost of over AUD$100,000, these resources include:
- Our extensive library of over 400 ‘Done For You’ business system flowcharts
- Our extensive library of ‘Marketing Tactic for Small Business’ recipe cards
- Our extensive library of ‘Business Book Summaries’ Over 50 of the worlds most influential business books summarised into brief and engaging 10-minute reads
Step 6: Following the audit to ensure support and delivery of the recommendations and actions we will lock in 3 x Retail Reset® ‘Personal Accountability Sessions’ with the client
The benefits of Retail Reset®?
Retailers that have participated in our Retail Reset® program have unanimously provided extremely positive feedback.
We are also working with shopping centres who are utilising the program to support retail tenants and have provided similar positive feedback.
The retailer will...
The benefits of Retail Reset®?
Retailers that have participated in our Retail Reset® program have unanimously provided extremely positive feedback.
We are also working with shopping centres who are utilising the program to support retail tenants and have provided similar positive feedback.
The retailer will...
- Improve their offer and ability to meet the unique post Covid19 trading opportunities
- Benefit from research and insights from a global perspective
- Have a report and diagnostic with clear step by step actions to follow
- Improve their opportunity to attract customers, grow sales and increase profitability
The centre will…
- Be positively impacted, with improved retailer offers and experiences that will enhance the wider centre experience, reduce retailer turnover and attract more foot traffic
- Be better positioned in commercial negotiations with tenants
- Enhance thier corporate and social responsibility reputation by supporting retailers that are suffering in challenging trading conditions
David Ginsberg our Founder and Managing Director is a retail expert and has successfully led over a hundred Retail Reset® programs.
Make contact with David today to discuss how he could support and lead your Retail Reset®.
Make contact with David today to discuss how he could support and lead your Retail Reset®.
Call David on +61 (0) 419 508 085 or email us at hello@retailgrowthconcepts.com.au
Project Management
Retail Growth Concepts has a proud track record with Project Management. We have been engaged to manage a number of significant client projects and in ALL cases delivered them successfully, on time and within budget.
Some of these project themes include:
Some of these project themes include:
- Transformation in the Merchandising and Marketing Departments
- Buying/Merchandising team audits and restructuring
- New store (Store of The Future) concept development and builds
- Category Management transformation programs
- New supply commercial contracts (supplier to retailer)
- Market entry into Australia (global retailers and suppliers)
Talk to us about your project management needs, our track record provides you with the confidence that we will deliver outstanding results, and we GUARANTEE to be your most competitive quote to get the job done.
David Ginsberg our Founder and Managing Director is an experienced project manager who has successfully led the projects described above.
Make contact with David today to discuss how he could support and lead your project.
David Ginsberg our Founder and Managing Director is an experienced project manager who has successfully led the projects described above.
Make contact with David today to discuss how he could support and lead your project.
Call David on +61 (0) 419 508 085 or email us at hello@retailgrowthconcepts.com.au
Coaching and Mentoring
David Ginsberg our Founder and Managing Director is passionate about our Coaching and Mentoring programs. During his extremely successful corporate career and in developing his business, David has been coached and mentored by some very special and talented people. He puts a great deal of his success down to this guidance and now enjoys passing on his own knowledge and experiences to others.
So how does our Coaching and Mentoring program work?
David combines coaching and mentoring into one program as follows:
Focus: A holistic focus on professional role and job related performance objectives as well as broader career and personal development.
So how does our Coaching and Mentoring program work?
David combines coaching and mentoring into one program as follows:
Focus: A holistic focus on professional role and job related performance objectives as well as broader career and personal development.
Approach: Meetings at least every 2 weeks or more regularly if needed and agreed. Virtual meetings with option to meet in person if practical.
Timeframe: This will be guided by the needs of the client however our experience suggests a minimum commitment of 6 months is needed to develop sustainable longer-term positive outcomes.
Participant Number: The option is for one on one or group support with a maximum of 5 participants per group.
International Access: David regularly coaches and mentors clients from outside of Australia. He currently has clients in New Zealand, Hong Kong and Europe. The program, activities and tools work very well virtually.
Cost: The program costs will depend on various variables such as individual or group, number of meetings, meeting in person or virtual, client needs or scope etc. Our program feedback is excellent and that our costs are very reasonable for the level of quality, experience and support we provide. Most engagements are corporately funded, and we are more than happy to discuss individual needs and group rates.
Coaching and Mentoring for key team members is more important today than ever before. The expectations and competitive nature of the retail environment place great pressure on individuals and teams. Supporting them to learn, grow and make the right choices is crucial. We are also seeing many clients have more limited exposure to colleagues from virtual working arrangements. Providing additional coaching and mentoring stimulation and development in these situations is having a very beneficial impact on performance, self-esteem, loyalty and organisational engagement.
David Ginsberg our Founder and Managing Director is a highly experienced coach and mentor who has successfully advised countless retail executives.
Make contact with David today to discuss how he could be a strong fit for you or your team coaching and mentoring needs.
Timeframe: This will be guided by the needs of the client however our experience suggests a minimum commitment of 6 months is needed to develop sustainable longer-term positive outcomes.
Participant Number: The option is for one on one or group support with a maximum of 5 participants per group.
International Access: David regularly coaches and mentors clients from outside of Australia. He currently has clients in New Zealand, Hong Kong and Europe. The program, activities and tools work very well virtually.
Cost: The program costs will depend on various variables such as individual or group, number of meetings, meeting in person or virtual, client needs or scope etc. Our program feedback is excellent and that our costs are very reasonable for the level of quality, experience and support we provide. Most engagements are corporately funded, and we are more than happy to discuss individual needs and group rates.
Coaching and Mentoring for key team members is more important today than ever before. The expectations and competitive nature of the retail environment place great pressure on individuals and teams. Supporting them to learn, grow and make the right choices is crucial. We are also seeing many clients have more limited exposure to colleagues from virtual working arrangements. Providing additional coaching and mentoring stimulation and development in these situations is having a very beneficial impact on performance, self-esteem, loyalty and organisational engagement.
David Ginsberg our Founder and Managing Director is a highly experienced coach and mentor who has successfully advised countless retail executives.
Make contact with David today to discuss how he could be a strong fit for you or your team coaching and mentoring needs.
Call David on +61 (0) 419 508 085 or email us at hello@retailgrowthconcepts.com.au
Contract Role Engagement
Are you looking to make significant changes in your business? Do you have a key senior role that is temporarily vacant, and you are looking to fill it in the short term with a highly capable candidate? Do you want to speed up the pace of change or rapidly bring in new capability to your organisation? Perhaps you have another reason to hire a best in class candidate for a short-term contract role?
Whatever the reason we will be able to assist you. Give us a call to discuss your needs as soon as possible.
David Ginsberg our Founder and Managing Director is a highly experienced and successful retail executive who has worked in senior roles for some of the largest multi-site retail organisations both locally and overseas.
Whatever the reason we will be able to assist you. Give us a call to discuss your needs as soon as possible.
David Ginsberg our Founder and Managing Director is a highly experienced and successful retail executive who has worked in senior roles for some of the largest multi-site retail organisations both locally and overseas.
Make contact with David today to discuss how he could be a strong fit for your contract role needs.
Call David on +61 (0) 419 508 085 or email us at hello@retailgrowthconcepts.com.au
Joint Business Plan Reset®
Effective supplier and retailer collaboration is not a nice to have, it’s an essential way of doing business to maximise sales, profit and growth for both parties. To be successful it must be carefully planned and effective at every touch point of the relationship.
What we have witnessed with a number of engagements is that even with good intentions and some degree of collaboration, the benefits are limited if both the supplier and retailer look at thier own sales and revenue results in isolation.
David Ginsberg our Founder and Managing Director has always been a strong advocate of joint business planning and positively pushing the boundaries of collaboration. This together with what we have witnessed as noted above was our driver for developing the Joint Business Plan Reset®
What we have witnessed with a number of engagements is that even with good intentions and some degree of collaboration, the benefits are limited if both the supplier and retailer look at thier own sales and revenue results in isolation.
David Ginsberg our Founder and Managing Director has always been a strong advocate of joint business planning and positively pushing the boundaries of collaboration. This together with what we have witnessed as noted above was our driver for developing the Joint Business Plan Reset®
So how does the Joint Business Plan Reset® work?
Step 1: A meeting between Retail Growth Concepts and the Supplier and Retailer core decision makers to share our Joint Business Plan Reset® approach, set and agree expectations, goals and next steps.
Step 2: An audit of the existing supplier and retailer business planning approach, process, tools and results. This will highlight any gaps, misalignment and opportunities.
Step 3: A Joint Business Plan Launch Meeting facilitated by Retail Growth Concepts and involving representation from ALL key participants, both supplier and retailer. The core objective here from the very start is to establish a new relationship approach and working model across the two organisations. Specific actions will be defined and allocated at this launch meeting.
Step 4: Develop joint Strategic Business Plan. Working closely with both supplier and retailer create a plan that defines mutually beneficial strategies that drive growth.
Step 5: Modelling, Test and Trial of Strategic Plan Initiatives. It’s vital that the supplier and retailer work together to ensure planned activity aligns to thier respective corporate objectives and common goals around investment, resources and better serving shoppers with the right products at the right time, price and location.
Step 6: Deliver the Plan, working together and activating the agreed levers to create the new growth opportunities. The plan delivery will be closely monitored against agreed joint KPI’s.
Step 7: Plan Review and Reset, at an agreed point in time (12-18 months) and facilitated by Retail Growth Concepts, a comprehensive review and plan reset process will take place to ensure the business plan adapts to the changing needs of the market and consumer.
David Ginsberg our Founder and Managing Director is a highly experienced Category Manager and Merchandise Leader who has led and worked with some of the largest global Multi- National companies in creating breakthrough joint business planning.
Whether you are a supplier or retailer, make contact with David today to discuss how he could support your Joint Business Plan Reset® goals.
Step 2: An audit of the existing supplier and retailer business planning approach, process, tools and results. This will highlight any gaps, misalignment and opportunities.
Step 3: A Joint Business Plan Launch Meeting facilitated by Retail Growth Concepts and involving representation from ALL key participants, both supplier and retailer. The core objective here from the very start is to establish a new relationship approach and working model across the two organisations. Specific actions will be defined and allocated at this launch meeting.
Step 4: Develop joint Strategic Business Plan. Working closely with both supplier and retailer create a plan that defines mutually beneficial strategies that drive growth.
Step 5: Modelling, Test and Trial of Strategic Plan Initiatives. It’s vital that the supplier and retailer work together to ensure planned activity aligns to thier respective corporate objectives and common goals around investment, resources and better serving shoppers with the right products at the right time, price and location.
Step 6: Deliver the Plan, working together and activating the agreed levers to create the new growth opportunities. The plan delivery will be closely monitored against agreed joint KPI’s.
Step 7: Plan Review and Reset, at an agreed point in time (12-18 months) and facilitated by Retail Growth Concepts, a comprehensive review and plan reset process will take place to ensure the business plan adapts to the changing needs of the market and consumer.
David Ginsberg our Founder and Managing Director is a highly experienced Category Manager and Merchandise Leader who has led and worked with some of the largest global Multi- National companies in creating breakthrough joint business planning.
Whether you are a supplier or retailer, make contact with David today to discuss how he could support your Joint Business Plan Reset® goals.
Call David on +61 (0) 419 508 085 or email us at hello@retailgrowthconcepts.com.au
Training and Education
We have a number of ready to go training programs that we can tailor to your specific business needs. These include:
- Foundations of Buying and Category Management
- Advanced Buying and Category Management
- Foundations of Negotiation
- Advanced Negotiation
- Joint Business Planning
- Operations Excellence
We also specialise in developing bespoke training programs with a Merchandising function focus.
David Ginsberg our Founder and Managing Director is a highly experienced trainer and facilitator. Currently teaching our own programs as well as programs at Melbourne Business School where he is an Associate.
Make contact with David today to discuss how he could support your organisations training needs.
Make contact with David today to discuss how he could support your organisations training needs.
Call David on +61 (0) 419 508 085 or email us at hello@retailgrowthconcepts.com.au
Speaking Engagement
Are you looking for an informed, engaging, knowledgeable and entertaining speaker for your next corporate event? Do you have a limited budget but still want a quality presentation with key messages resonating with your team long after the event has finished? Then look no further.
David Ginsberg our Founder and Managing Director has 30 years of experience working for some of the largest multi-site retail organisations in the world. He is never short of an interesting experience or amusing story to support his message.
Learning the basics of retail at a young age while working in his father’s small family retail business, David surprised his family by becoming a Police Officer in London’s Metropolitan Police Force. Unknowingly at the time this is where his retail education really began, as a young 19-year-old based in the challenged inner city suburb of Brixton, he started to better understand personal discipline, responsibility, teamwork, leadership, the importance of clear communication and how people think and act under pressure.
David Ginsberg our Founder and Managing Director has 30 years of experience working for some of the largest multi-site retail organisations in the world. He is never short of an interesting experience or amusing story to support his message.
Learning the basics of retail at a young age while working in his father’s small family retail business, David surprised his family by becoming a Police Officer in London’s Metropolitan Police Force. Unknowingly at the time this is where his retail education really began, as a young 19-year-old based in the challenged inner city suburb of Brixton, he started to better understand personal discipline, responsibility, teamwork, leadership, the importance of clear communication and how people think and act under pressure.
After five years as a Police Officer in London, David was one of only 12 successful applicants out of 2500 to join The Royal Hong Kong Police (RHKP) Force as a Police Inspector in the former British colony.
Headhunted from the RHKP by the Hong Kong-based Dairy Farm Corporation, David went on to enjoy a highly successful decade with the company rising through the ranks and continuing his retail education.
Seconded to Australia in 1997 to the Dairy Farm-owned Franklins supermarket chain as part of the new National Category Management team, David’s retail education had entered a new exciting phase.
In addition to Franklins David had senior Australian-based retail roles with Shell, 7-Eleven, and Macro Wholefoods where he was the Chief Executive Officer.
In early 2010 David established his own retail consultancy practice, Retail Growth Concepts where using his considerable retail experience had the vision to inspire retailers and thier supplier partners to transform and grow.
14 years on and he has successfully worked with over 400 clients, many being some of the biggest retail brands in the country.
Seconded to Australia in 1997 to the Dairy Farm-owned Franklins supermarket chain as part of the new National Category Management team, David’s retail education had entered a new exciting phase.
In addition to Franklins David had senior Australian-based retail roles with Shell, 7-Eleven, and Macro Wholefoods where he was the Chief Executive Officer.
In early 2010 David established his own retail consultancy practice, Retail Growth Concepts where using his considerable retail experience had the vision to inspire retailers and thier supplier partners to transform and grow.
14 years on and he has successfully worked with over 400 clients, many being some of the biggest retail brands in the country.
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David is one of Australia’s leading experts on retail and category management, has spoken at numerous client events and is an Associate lecturer at Melbourne Business School.
His key talking points include:
From Pommy Bobby To One of Australia’s Leading Retail Experts
This is a story of courage, belief, determination, adaptability, planning and good old-fashioned retail centric hard work. It shares a key message to your team that so much is possible if they dream big and then take the necessary actions to make it happen. It also includes David’s 7 key learning’s for a successful retail business, these are vital attributes that David has observed and successfully put into practice over the past 30 years.
The content can be tailored to your business needs and/or the level of audience required. It is suitable for company retail, franchised and supplier/manufacturer organisational events.
Make contact with David today to discuss how he could support your next corporate event.
His key talking points include:
From Pommy Bobby To One of Australia’s Leading Retail Experts
This is a story of courage, belief, determination, adaptability, planning and good old-fashioned retail centric hard work. It shares a key message to your team that so much is possible if they dream big and then take the necessary actions to make it happen. It also includes David’s 7 key learning’s for a successful retail business, these are vital attributes that David has observed and successfully put into practice over the past 30 years.
The content can be tailored to your business needs and/or the level of audience required. It is suitable for company retail, franchised and supplier/manufacturer organisational events.
Make contact with David today to discuss how he could support your next corporate event.
Call David on +61 (0) 419 508 085 or email us at hello@retailgrowthconcepts.com.au
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